If you’ve received your PDF – great! Enjoy. You can completely ignore this email and carry on.
If you have not received your PDF, please read through this carefully!
Folks, there are two primary reasons you haven’t received your PDFs and I’m going to cover both situations here.
You backed during the campaign on Kickstarter: If you backed during the campaign and pledged at a tier that was higher than $5 (except the retailer level) but have not received your PDF, it’s likely you have not yet filled out your BackerKit survey. Currently there are 572 people who have not filled out their survey. BackerKit has sent out more than 10 emails to each of you during this time. Please do not email me personally about this. While I’m happy to help, I’m spending increasing numbers of hours of my day trying to trouble shoot your emails with BackerKit. Please use BackerKit support and make sure you are receiving emails. Then, fill out your surveys. Then, go back into your pledge on BackerKit and you should see your digital downloads available to you.
You backed as a late-pledge/pre-order through BackerKit: If you backed after the campaign and have not received your PDF, this is likely not your fault. When we created the late pledge options there was an error and the PDFs did not get loaded to the pledges that included physical books. They have since been added to all appropriate levels. However, since the emails went out before we made that adjustment, many of you were not notified. You should be able to go back into your BackerKit pledge and find it. If you’re having trouble finding that email or getting into your BackerKit pledge, you can either email BackerKit support or email me through our website ( coyoteandcrow.net ) and we can resend your pledge email to you.
Other Issues: There may be other outstanding issues that do not fit either of these categories. Please use BackerKit support as your first option. I’m happy to help, but it’s highly likely that they can fix any issues faster than I can.
One final note: Please keep in mind that we cannot deliver any rewards to you if you have not filled out your BackerKit survey. You might want to check on Kickstarter and figure out what email you used. That’s where BackerKit sends their surveys. Once physical books are ready to ship, we’ll lock addresses. We’ll also give plenty of notice before we do that.
Hope you’re all having a lovely weekend. Stay safe, be kind, get vaccinated(and boosted) and mask up.
Till next time my fellow coyotes and crows.
Connor
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